Trust, transparency and consistency
Diamstones is a diamond manufacturing company based in the diamond capital of the world: Antwerp, Belgium. Having been in the diamond business for almost 50 years, we have three generations worth of experience and relations in this industry.
We specialise in polished diamonds between 0.003 to 0.17 carats. Our serviced focused mindset combined with our global infrastructure enables us to cater to mom and pop stores as well as global brands and distributors.
In addition to our head office in Antwerp, with collaborations in Mumbai, Hong Kong and New York we are able to instantly service the needs of our customer base with speed and consistency.
We are committed to maintaining the highest standards of corporate governance, ethical business practices and continuously strive to fulfil our responsibilities towards employees, customers, society and the environment. Our membership in the Responsible Jewellery Council (RJC) means that we must be compliant with strict inventory management and transparent documentation.
We uphold an ethical and warm working environment in which all employees and partners can express themselves comfortably and openly whilst maintaining a level of mutual respect.
Our diverse team of skilled artisans is totally dedicated in achieving excellence and constantly strive to answer our clients’ needs with reliability and speed. The team focuses on attaining uniformity in assortment thus ensuring that our customers are serviced with consistency.
In a relationship-based industry, customer service is the most important factor for building a long-term business. Our primary focus is to retain the trust of our customers, which is why we strive to operate with full transparency and accountability.
Every customer has their own specific needs and criteria for the diamond to pass their quality control (fluorescence, mm length, inclusion specifics, carat weight). Our sorting team prepares our diamonds as per your criteria so that when you receive the parcel it is ready to sell.
Customers are assigned account managers whose primary aim is to ensure that their needs are being met and that they are satisfied with our products and service. If the customer has any feedback they can be sure that they will be heard.
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