In a relationship-based industry, customer service is the most important factor for building a long-term business. Our primary focus is to retain the trust of our customers, which is why we strive to operate with full transparency and accountability.
Every customer has their own specific needs and criteria for the diamond to pass their quality control (fluorescence, mm length, inclusion specifics, carat weight). Our sorting team prepares our diamonds as per your criteria so that when you receive the parcel it is ready to sell.
Dedicated Account Managers
Customers are assigned account managers whose primary aim is to ensure that their needs are being met and that they are satisfied with our products and service. If the customer has any feedback they can be sure that they will be heard.